it service provider

What is Stopping You From Changing IT Providers? Choosing the right provider with the right solution.

| June 17, 2021

In blog 4 of this four-part series, we are going to explore how to choose the right provider to meet your requirements. 

What we’ve already covered

In the last blog (Evaluating Proposals), we covered the following models:

  • Staff Augmentation
  • Break Fix – Hourly or Retainer
  • Managed Services – All you can eat

In blog 2 (Getting Started), we covered your digital assets and what is important to you including:

  • What can’t we lose?
  • What happens if we can’t access it for X amount of time?
  • What happens if it’s stolen?

While all providers provide support in case something is lost, stolen, or un-accessible, you must weigh those risks with the proposals you have in front of you. Which features and services of their proposal can mitigate your risk?  You can put those into a chart like the example below to help you compare.

Service/FeatureProvider AProvider BProvider C
BackupsCloud backups onlyLocal, cloud, and cloud copyLocal, cloud, provides testing monthly of backups and can provide business continuity
Anti-VirusDefenderMalwarebytes and Windows defenderSecurity package with advanced End-Point Protection
Service Level AgreementNone providedNext business day with emergency after hours24x7x365 for level 1 and 2 priority incidents
Multi-Factor AuthenticationNone provided or costs extraMicrosoft of Google MFACisco DUO included
Password ManagerCosts extraIncludedIncluded
MonitoringNoneIncluded but pay for responsesIncluded
RoadmapNonePaid serviceRequired for onboarding

As you can see from the chart, you can start to evaluate each proposal based on your own risk assessment in your environment.

Consider Partnerships

After assessing everything we’ve covered in this blog series, the next step should be considering partnering with an IT service provider that can help you manage the risk, security, and business needs of your organization.  This does not mean that the provider must specialize in your business or line of business applications but must be able to help you plan, protect and monitor your digital assets.

At Concensus Technologies, we partner with organizations to plan, protect and monitor your digital assets in a co-managed approach or fully managed approach by pairing you with a primary engineer and a customer success manager or virtual CIO.  Reach out to our team of experts for a consultation, here.

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Whether you need to continue remote work, ensure business continuity, improve security, or address IT expenditures, the IT experts at Concensus Technologies are here to support you and your business with affordable and customizable services and solutions.

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